Delivery & Returns

United States of America

Rest of World

Out of Stock Items

If your selection is not in stock, we will inform you within 24 hours and an order will be placed that will be dispatched to you within four to six weeks.

Each piece is lovingly handmade in our studios in Zimbabwe and in Mauritius. We promise it will be worth the wait! The pieces are then packaged with great care and shipped to you.

At Patrick Mavros, everything is charmingly human. Here nothing is automated.

If you shop at our online store, your order lands on Alexander Mavros’ desk and is given to our concierge to complete.

Every piece is personally selected and polished by hand, it is then wrapped in our signature wrapping paper adorned with silver foil elephants, crowned with a colourful silk bow, and bestowed with a handwritten optional gift message and prepared for shipping.

All with care and sincere thanks for your support. Each owner of a Patrick Mavros piece is part of our wider family so please keep in touch as we love to hear what adventures it gets up to over the years.

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Returns

We hope that you are delighted with every order you receive from us, but if you need to return items to us for a refund or exchange you have 30 days to do so.

Please notify us of your intention to return your order to us by emailing weborders@patrickmavros.com

All items should be returned new, unused and in original Patrick Mavros packaging.

All successfully returned items will be credited to the card used when placing the order, less any shipping costs, international taxes or import duties incurred. For payments made by PayPal, refunds will be credited to your PayPal account and will be visible immediately. Reimbursement time to the credit card associated with your PayPal account depends on the company that issued the card.

Parcels are returned at your own cost, and it is advised that you obtain a free certificate of postage from a courier company of your choice, as we can only be responsible for your parcel once it has been received into our store. We can also arrange for our courier company to collect the parcel. You will need to be at the provided address to hand over the parcel, and there is a charge for this service.

As the responsibility for international customs duties and local VAT/GST (outside of the EU) lie with the customer, Patrick Mavros are unable to refund any charges incurred upon delivery of the order. However, you may be able to recover these by contacting your local customs bureau directly. 


Please note, items should not be returned to us without prior notice.

Shipping costs will be refunded for items that are incidentally delivered in a damaged or in a faulty condition and for orders cancelled before dispatch under the Distance Selling Regulations (DSRs).

All orders should be returned to Patrick Mavros, 104-106 Fulham Road, London SW3 6HS, United Kingdom. You will be notified by email once your return has been received and processed by a member of our team.

For additional help or queries regarding the returns process, simply contact us.